How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...

 

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

In order to book your appointment at South Park Medical Practice please contact our reception team on 01732 744 200 between 8.30am – 12.30pm and 2.30pm – 6.30pm Monday – Friday.
For enquiries regarding test results please ring after 3.00pm.

 

Urgent Appointments

If you require urgent medical attention, please call at 8.00am or 2.30pm and you will be offered an appointment on the day.

You may be asked by the Reception team to give some details relating to your emergency appointment. This is so that we can ensure you get the best appointment for you. Any information gained is dealt with in strict confidence.

 

Routine Appointments

For a routine appointment please call between 10.00am – 12.30pm or between 2.30pm and 6.30pm. Appointments can be booked up to four weeks in advance.

From 1 st July 2018 we will also be releasing appointments daily onto the system over a phased weekly period timescale. This should enable you to get a non-urgent appointment with your GP at shorter notice.

 

Missed Appointments

Our doctors’ time is valuable. Due to the large number of people booking appointments every day there are, unfortunately, patients who are unable to secure time with their doctor.

It is disappointing, therefore, to learn that an appalling number of these precious appointments go unattended without prior notice.

Not only is this inefficient and discourteous, but it is also wasting time that might have been spent with other patients in urgent need of treatment.

Please make sure that you are not among those who do not notify the practice when unable to attend or wishing to cancel a nurse’s or doctor’s appointment. Thank you.

 

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