Patient Group Minutes 

The minutes of the Patient Group meetings are below.

PPG Minutes

Minutes of South Park PPG 30th January 2026

• Staff - Dr. Catherine Duncombe, Elizabeth Hanlon,
• Patients - Peter Day, Valerie Boomla, Melanie Lockhart, Lucy Gladdish, Rose Bates, Jenny Elliott
• Apologies – Rebecca Coward (Practice Manager), Florence

Positives in the practice recently

It was noted that the call times have significantly decreased which was a positive. Recently, the call lines were opened up for the whole day rather than closing for 2 hours over lunch. The phone lines are now open 8:30am-6:30pm. Many said it’s nice to have a friendly voice on the other end of the phone now as well. There was mention about how it is good we can refer directly to physiotherapy to avoid longer waits to see a GP.

Website

The website being outdated was the main focus. The names on the website don’t reflect the current staff we have as well as pictures being missing for clinical staff. It was suggested to add the days the staff work as well for further transparency. The website will hopefully be a lot easier to navigate and look more appealing after some updates coming later this year. A few people mentioned that not all the information we have up in reception is on our website and vice-versa. The hope is that over the next few months this will all be streamlined.

Community Services

There was a discussion around us lacking certain information for patients of other services in the community. We have taken this into account and will come up with ways to get this information out. You will start to see some more information on the website and in the practice signposting patients to community services in the Sevenoaks area.

AccuRx

AccuRx was a topic of discussion. Some people said it was very easy and simple and other disagreed that sometimes it can be a bit tricky to work. CD explained a few of the features of the systems to everyone. We discussed having some more information on how to use this for other patients so they know the correct way to raise things to us as the practice. It was suggested we created a poster explaining the best ways to book appointments and having this up in the surgery and on the website for patient’s use which includes the phones, AccuRx, walk ins and website appointments.

Compliments, complaints & suggestions box

There was discussion around a compliment, complaints & suggestion box. CD explained we do have this on our website and we do have one down in reception but it might need a bit of a re-vamp.

Primary Care Network Services

CD spoke about some of the other services we have in the community that are provided from our Primary Care Network. This included the pharmacist who you may have spoken to over the phone. She is here for you if you need medication reviews, have recently been discharged from hospital with medication changes or have any queries about your medication regime. She has recently also started a Lipids Clinic. Our wellbeing coaches are on hand for anyone who needs some advice about healthy eating, community mental health services, general day to day support or signposting to other services. Our in house physiotherapists can be directly referred to from us. They are at the practice4 most days of the week!

F2’s & Training

We also discussed the exciting news that we are now a training practice for F2 doctors. Since December 2025, Dr. Rayes joined us for a 4 month rotation and later this year another will join. They are supervised by Dr. Duncombe & Dr. Noah.

New chairperson

The group has elected Rose as the chairperson for the new PPG group. She will be the lead in most meetings & go to for any queries.

Want to join?

As always, South Park would welcome any new members to the group! If you or someone you know who is registered at the practice would like to join, please call reception who can get you in contact with Elizabeth to discuss details.

If you wish to discuss anything spoken about further, please reach out to a member of the team who can assist.

It is predicted that the next group meeting will be held on April 16th 2026